Grievance Redressal Flowchart
Flowchart-Grievance Redressal and Escalation Mechanism
Level1
Lodge a complaint to the Branch manager through a letter or an email at the branch email address.
Level2
If you are not satisfied with resolution provided at Level -1 or you have not received any reply after 7 days, please contact Asst. Manager, Head Office by email address: reports@nationalbank.bank.in or our Head office address; The National Co-op Bank Ltd, Head Office, Free press Journal Road, Nariman Point, Mumbai-21.
Level 3
If you are not satisfied with resolution provided at Level -2 or you have not received any reply after 7 days, please contact Manager, Head Office by email address: complaints@nationalbank.bank.in or our Head office address; The National Co-op Bank Ltd, Head Office, Free press Journal Road, Nariman Point, Mumbai-21.
Level 4
If you are not satisfied with resolution provided at Level -3 or you have not received any reply after 7 days, please contact Chief Executive Officer, Head Office by email address: ceo@nationalbank.bank.in or our Head office address; The National Co-op Bank Ltd, Head Office, Free press Journal Road, Nariman Point, Mumbai-21.
Level 5
You may approach RBI Integrated Ombudsman if:
  1. Your complaint remains unresolved after contacting level 1,2,3& 4 or
  2. If you have not received response within 30 days of lodging a complaint.
You may lodge the complaint with RBI Ombudsman: Through RBI Portal https://cms.rbi.org.in.
Write a letter to the office of the Reserve Bank of India
Centralized Receipt and Processing Centre (CRPC) Reserve Bank of India, Central Vista, Sector 17, Chandigarh - 160 017.
National Co-operative Bank